Cribl

World-Class Support

Our fun and friendly support engineers are ready to help.

Cribl SupportCustomer SuccessProfessional Services

We’re here to help

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Cribl Support Portal

The Cribl Support Portal is available to our licensed customers via an email invitation.
Support Portal
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Cribl Docs

When you want to RTFM
(or ask Copilot to do it for you)
Cribl Docs
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Cribl Community

Community Slack channel to connect with other users or get support from Cribl Copilot. Need a login?

Community
Support TiersSupport OptionsAccess Support Portal
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StandardContact Us
EnterpriseContact Us
Availability
Best Effort
9AM – 8PM ET (excluding US public holidays)
24 x 7
Initial Response Time
Best Effort
4 hours
2 hours
Fix Turnaround Time
Best Effort
48 hours – Next Release
48 hours – Next Release
Slack Community
Sandbox Courses
Access to Docs
Case Submission
Phone Support

Customer success offerings

Cribl’s Customer Success team is designed to guide, shape, and advise you throughout your entire journey with Cribl.

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Onboarding ignition

Exchange ideas and craft a flight path toward success.
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Activation blast off

Throttle up as we accelerate through implementation.
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Adoption achieved

Destination is reached when you unlock the value of all your observability data with Cribl.

Need somebody to lean on?

Cribl Professional Services is here to help your organization get up and running to maximize Cribl’s value. Your team will master deployment, explore cool features, and learn to hit your data goals with your new Cribl Products. Best part? It’s all remote! A Cribl guru will guide your team, making the process a breeze. So, relax and let’s get started!

Learn more
Support - Need Somebody to 
Lean On?